1. Welcome
    1. Use and limits
    2. Objective
    3. Introduction
    4. Overview
    5. System requirements
  2. Get started
  3. Benefits
    1. Buildings geolocation
    2. BIM management
    3. Documents
    4. Project management
    5. Asset management
    6. Measure and monitor
    7. Dashboard
  4. Home page and user interface
    1. “Building in Cloud” command
    2. “User profile” command
    3. “Notify” command
    4. “Settings” command
    5. The “Current position bar”
    6. The “Main menu toolbar”
    7. The “Command menu area”
    8. The “Working space area”
    9. The “BIM button”
  5. Settings and configuration
    1. Main settings
      1. System settings
        1. Manage the system settings
          1. Manage the Organizations
        2. The General command
        3. Subscription
      2. Users and permission
        1. View system user
        2. New user
        3. Manage user
          1. Roles and permission
    2. Buildings settings
      1. Manage building settings
        1. Geolocation of buildings
        2. Manage buildings
    3. General settings
      1. Registries
        1. New companies
      2. Components
      3. Lists
        1. Add entries to the list
        2. Edit the list entries
  6. BIM Management
    1. BIM Model management
      1. BIM property
      2. Display commands
      3. BIM actions
      4. The “BIM button”
  7. Building Explorer
  8. Buildings
    1. New building
    2. Geolocate a building
    3. Manage buildings
      1. Delete a building
    4. Linked BIM model
      1. Building’s floors
    5. Building file
      1. Information management of a building
      2. Construction’s data
      3. Water and gas installations
      4. Electrical and special systems
      5. HVAC system
      6. Print Building File
    6. Cost Information
  9. Team
    1. View the team members list
    2. Invite users
    3. Team management
    4. Skills
      1. Skills management
    5. Team members communication
      1. Send messages
      2. Manage messages
      3. Notify
        1. View notifications
    6. Team Member filters
  10. Documents
    1. View content
      1. Details of a document
      2. View documents
      3. Register
      4. Task with a document
      5. Issue on a document
    2. Organize documents
      1. Create a new folder
      2. Delete documents
      3. Access permission
        1. Manage access permissions
    3. New documents
    4. Document management
      1. Actions on documents
        1. Check-in / Check-out
        2. Move
      2. New version
        1. Create the QR code to associate to a file
        2. Verify document version
      3. Recover documents
      4. Documents filters
  11. Tasks
    1. View tasks
      1. Dashboard
        1. View dashboard
    2. Organize tasks
      1. Create a new task
        1. Property
      2. Tasks management
        1. Check lists
        2. Documents
        3. Task’s notes
        4. History
      3. Delete
      4. View in the BIM model
      5. Print/Export
    3. Tasks filters
  12. Issues
    1. View issues
    2. Dashboard
      1. View dashboard
    3. Organize issues
      1. Create a new issue
        1. Property
      2. Issues management
        1. Check lists
        2. Documents
        3. Issue notes
        4. History
      3. Delete
      4. View in the BIM model
      5. Print/Export
    4. Issues filters
  13. Spaces
  14. Components
    1. View components
    2. New components
    3. Gestione componenti
      1. Cancellare i componenti
      2. Stampa/Esporta
      3. Azioni sui componenti
    4. Visualizzare i componenti di un edificio nel modello BIM
    5. Tipi di componenti
    6. Search components by Tag
    7. Components filters
  15. Safety
  16. Service level
  17. 4BT CE
    1. 4BT-CE Introduction
    2. 4BT-CE Welcome
    3. 4BT-CE Estimating
      1. Home
      2. Price List
      3. Manage Estimate
      4. Security Features
      5. Service Level Agreement
Relevant Links

Service Level Agreement

The safety of your information and documents are our first concern.

  •  100% uptime on an annual basis for electricity and/or air conditioning
  • 99.95% uptime on an annual basis and accessibility via the Internet to the virtual infrastructure created and allocated.
  • Planned maintenance – Time for planned maintenance is not counted in the uptime calculation. Planned maintenance concerns activities regularly carried out to maintain the functionality of the Data Center resources by means of which the Service and the physical nodes that host the virtual infrastructure is provided both ordinary and extraordinary. The implementation of the maintenance operations will be communicated to the Customer by Aruba with at least 48 hours’ notice by email sent to the email address indicated in the order phase. Every reasonable effort to carry out the planned maintenance tasks at times with minimal impact to the Customer’s virtual infrastructure will be made.
  • Detecting failures and/or faults – Any failures and/or faults of the resources of the Data Center by means of which the Service or the physical nodes that host the virtual infrastructure created and allocated by the Customer is provided, shall be reported by the Customer by opening a service ticket. Failures or faults can be reported by the Customer to the support service 24 hours a day. Any reports received will be promptly forwarded to the technical support respecting the chronological order of receipt. Monitoring of the Data Center is carried out using specific software packages that detect and indicate any failures or faults by notifying the Data Center support team, which operates 24/7, 365 days a year in real-time.
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